Time Warner Nailed For Robocalling Ex-Customers

Last month, a New York federal judge ordered Time Warner (TWC) to pay more than $229,000 for robocalling customer Araceli King, saying it was “incredible” the company continued to call even after she filed the TCPA suit. King claimed the recorded messages indicated the company was trying to reach a different TWC customer, Luiz Perez, for an overdue bill. King inherited Perez’s former number, which she explained in a seven-minute phone conversation with a TWC customer service representative in October 2013, and asked that the calls stopped, according to the order by U.S. District Judge Alvin K. Hellerstein granting summary judgment to King. But King still received 153 phone calls seeking Perez after that conversation, more than 70 of them after she filed her lawsuit, according to the order. Judge Hellerstein found that TWC knowingly violated the TCPA after King’s phone call with the customer service representative, and awarded treble damages of $229,500.