Toyota Recall: California Lemon Law to the Rescue?
California lemon law urged to help Toyota owners
A Sacramento-based consumer advocacy group is urging consumers who have experienced multiple problems with runaway Toyotas to consider relief under California’s lemon law.
The group, Consumers for Auto Reliability and Safety (CARS), on Tuesday also urged Toyota officials to replace or offer refunds on vehicles with sticking gas pedals.
“Why not repurchase the car and treat it as a lemon buyback?” asked Rosemary Shahan, president of CARS and a nationally known advocate for motor vehicle buyers’ rights. “We’re hearing about consumers who have two or three of these (unexpected accelerations), but (Toyota) won’t buy it back.”
California’s lemon law provides for car owners to get a refund “if the vehicle has a life-threatening safety defect, and if it has not been remedied after two repair attempts,” Shahan noted. For other types of defects, the number of repairs to trigger the lemon presumption is four.
Citing consumer testimony in Washington, D.C. Tuesday before a congressional commmittee investigating Toyota’s acceleration problems, Shahan said that when “customers have experienced such a frightening incident, rather than subject them to repeated harrowing experiences, it would make more sense to simply provide the car owner with a refund … Then Toyota can treat the runaway cars as lemon law buybacks and, most importantly, keep possession of them and fix them before they re-enter the auto marketplace.”
Shahan suggested that Toyota could “retire such vehicles until they have developed a fix, have them examined by NHTSA (National Highway Traffic Safety Administration) or others with the expertise to identify what is causing the problem, then donate them to a technical school.”
If a solution to the acceleration problem is confirmed, Shahan said Toyota could offer the vehicles for resale, but with a “lemon law buyback” on their titles.
The state attorney general’s Web site says that “the lemon law presumption is a guide, not an absolute rule. A judge or arbitrator can assume that the manufacturer has had a reasonable number of chances to repair the vehicle if all of the conditions are met. The manufacturer, however, has the right to try to prove that it should have the chance to attempt additional repairs. … ”
Shahan insisted that repeated instances of sticking gas pedals on Toyotas are textbook examples that would apply under California’s lemon law.
“That was the whole point of getting that (legislation) through,” she said. “You don’t want people risking their over and over again.”