Capitol One: Unwanted RoboDialing Calls — The Law Can Protect you

Their are reports that Capitol One is using robodialers.  The calls were from the company’s credit card division. During each of the calls consumers received and answered, they told the bank they had the wrong number and asked them to stop calling. However, the calls did not stop.  Based on the frequency and nature of the calls, it may be they were from an automatic telephone dialing system. These people say they have  never been a Capital One customer, and never given the bank numbers or consent for them to call .  In August, Capital One and three collection agencies reached a record-breaking $75 million settlement with consumers who alleged the bank used automated dialers to call customers’ cellphones without their consent. Under that agreement, Capital One agreed to pay $73 million.  However, the settlement is being being challenged by 14 objectors.   Recent FCC votes have expanded the TCPA to crack down on robocalls from telemarketers.
The agency has indicated that under the rule, companies are barred from telemarketing with “autodialers,” or any type of device with the potential to dial or sequence random numbers; must honor a customer’s request to stop receiving calls at any time; and cannot make more than one call to numbers that have been reassigned to different customers, regardless of whether the previous number holder subscribed to the calls.  The agency’s GOP minority opposed the expansion, stating concerns that it would increase lawsuits over TCPA violations.  Call the Hanson Law Firm for a free consultation if you’ve been repeatedly called like this.